1. Introduction
VIET Hoang 79 Pty Ltd (ABN 92 702 108 594) (“we”, “us”, “our”) operates a Vietnamese restaurant and food services business in Perth, Western Australia, including our website at https://viethoang79.site. We respect your privacy and are committed to protecting the personal information you entrust to us.
This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to all guests, website visitors, suppliers, contractors, catering clients and event customers who interact with us.
2. The Australian Privacy Principles
The APPs set out standards, rights and obligations around how personal information must be collected, used, disclosed, stored and made accessible in Australia. We take all reasonable steps to ensure our practices comply with the thirteen Australian Privacy Principles, including:
- APP 1 — open and transparent management of personal information, including this clearly expressed policy;
- APP 3 — collecting personal information only where it is reasonably necessary for our functions and activities;
- APP 5 — notifying individuals about the collection of their personal information;
- APP 6 — using and disclosing personal information only for the purpose it was collected, or for a related purpose you would reasonably expect;
- APP 8 — taking reasonable steps before disclosing personal information overseas;
- APP 11 — protecting personal information from misuse, interference, loss and unauthorised access;
- APP 12 and APP 13 — giving individuals access to their personal information and the ability to seek its correction.
3. Personal information we collect
The kinds of personal information we collect and hold depend on how you interact with us and may include:
- Booking and table reservation details — your name, contact details, party size and special requests (for example, dietary requirements or accessibility needs).
- Enquiry and quotation details — information you provide when contacting us about catering, events or our food services, such as your name, email address and event requirements.
- Order and payment details — information needed to process payments. Card transactions are handled by third-party payment providers; we do not store full card numbers on our systems.
- Delivery and takeaway details — your name, delivery address and contact number where you order food for delivery.
- Supplier and contractor details — business contact information, ABNs and banking details where you provide goods or services to us.
- Website usage information — non-identifying data such as browser type, pages visited and approximate location, collected through cookies and analytics tools.
We generally do not collect sensitive information (such as health information). However, if you advise us of a dietary requirement, allergy or accessibility need, we collect that information only to safely serve you, and we handle it with care.
4. How we collect personal information
We collect personal information directly from you where practicable, including when you:
- make a table booking or place an order in person, online or over the counter;
- submit an enquiry or quotation request through our Contact page or Get a Quote form;
- engage us for catering or event food services;
- enter a competition, promotion or loyalty program;
- subscribe to our updates or marketing communications;
- apply for a role with us or supply goods and services to us.
In limited circumstances we may receive personal information from third parties, such as online booking platforms, delivery partners or a person booking on behalf of a group. Where we have not collected information directly from you, we will take reasonable steps to notify you of the collection as required by APP 5.
5. Why we collect personal information
We collect, hold, use and disclose personal information so that we can:
- take and manage bookings, orders, deliveries and payments;
- respond to enquiries and prepare quotations for catering and food services;
- provide our restaurant, catering and event services safely and to a high standard;
- meet dietary, allergy and accessibility needs where disclosed to us;
- manage our relationships with suppliers, contractors and employees;
- send you marketing updates, only where you have opted in, with a simple opt-out in every message;
- comply with our legal, accounting, food safety and regulatory obligations in Western Australia.
If you choose not to provide personal information we request, we may be unable to fulfil a booking, order, quotation or engagement.
6. Disclosure of personal information
We do not sell, rent or trade your personal information. We disclose personal information only where reasonably necessary for the purposes set out in this policy, including to:
- payment processing providers who securely handle card and electronic payments;
- online booking, ordering and delivery platforms used to fulfil your request;
- IT, hosting, email and analytics service providers who support our website and systems;
- professional advisers such as accountants, auditors and lawyers;
- government agencies, regulators or law enforcement, where required or authorised by law.
Some of our service providers may operate outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps, in line with APP 8, to ensure the recipient handles that information in a manner consistent with the Australian Privacy Principles.
7. Cookies, analytics and our website
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and understand how visitors use our site. Cookies are small files stored on your device; they do not identify you personally.
You may adjust your browser settings to refuse cookies or delete existing cookies. If you block cookies, some features of our website may not function as intended. Analytics data is used in aggregate form and is not used to identify individual visitors.
Our website may contain links to third-party websites, including our social media pages. Those websites have their own privacy policies, and we encourage you to read them. We are not responsible for the privacy practices of third-party websites.
8. Security of personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure, as required by APP 11. These steps include secure storage systems, restricted internal access on a need-to-know basis, and staff awareness of confidentiality obligations.
When personal information is no longer needed for the purpose for which it was collected, and we are not required by law to retain it (for example, under tax, food safety or employment record-keeping rules), we take reasonable steps to destroy or de-identify it.
9. Access and correction
Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details in section 13 below. We will respond within a reasonable period, usually within 30 days. There is no charge for requesting access or correction, although we may charge a reasonable fee for providing a copy of information in certain circumstances, and we will tell you before incurring any such fee. In some limited situations permitted by the Privacy Act, we may decline to provide access, and if so we will explain why.
10. Marketing communications
Where you have opted in, we may send you news, specials and event updates by email. Every marketing message includes a simple way to unsubscribe, and you may also opt out at any time by contacting us at ceo@viethoang79.site. We will action opt-out requests promptly and never send you marketing communications after you have unsubscribed.
11. Complaints and enquiries
If you have a question about this Privacy Policy, or you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), please contact us. We take privacy complaints seriously and will acknowledge your complaint promptly, investigate it fairly and respond to you within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. The OAIC is the independent regulator responsible for privacy in Australia.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services or legal obligations. The current version will always be published on this page, together with the date of the most recent update. Continued use of our website or services after an update constitutes acceptance of the revised policy.
13. How to contact us
For any privacy-related query, access request, correction request or complaint, please contact our Privacy Officer:
- Business: VIET Hoang 79 Pty Ltd, ABN 92 702 108 594
- Location: Perth, WA
- Email: ceo@viethoang79.site
You are also welcome to reach us through our Contact page or request a catering quotation on our Get a Quote page. For information about our services, see our Services page, learn more about our story on the About page, and review our Terms and Conditions alongside this policy.
